Terms & Conditions

Before using hiddensolace.co.uk please take the time to read over our Terms and Conditions. By using the website you are agreeing to the Terms and Conditions and agree to abide by them. If you have any questions about this please get in touch.

 

Ordering & Delivery Times

When making an order at Hidden Solace we aim to process and send out your order as soon a possible. You can pay via credit card, debit card and Paypal. When making an order you will automatically be transferred to the Paypal secure payment site and you are then able to opt for using your Paypal account or pay via your card.

You do not need to register or be registered with Paypal to order with us.

Order processing times and delivery times can vary; we hold no responsibility for any delay in your receiving your order. If you have any questions regarding your order, please get in touch and we will be happy to help.

If you are buying an item for a specific date, why not get in touch with us via email so we know that you are in a hurry.

 

Returns & Exchange Policy

At Hidden Solace we want you to be happy with the items you order. If for any reason you wish to return an item we will happily refund you under certain conditions.

• You must return the items within 14 days of receiving them

• You must return the items in the same condition you received them in. Items cannot be returned if used.

• When returning an item you must return it with all the packaging that it was sent to you in.

• The cost of postage is non refundable.

• We reserve the right to refuse a refund or exchange if the item is found to have been worn, been damaged, is dirty, has been stored in a smoky environment, returned without the original packaging or in any other way damaged. In these instances we will return the item to you and you will be sent the bill for the return postage.
• For hygiene reasons we can no accept returns of earrings.

The conditions regarding the exchange of items are the same as for returns.

 

Before returning an item please contact us at sales@hiddensolace.co.uk. Include the order number, your name and address, the date you ordered and received the item and the reason for the return. This is important so that we know who to refund and can take the opportunity to improve our service if possible.

 

We reserve the right to charge a restocking fee for any items returned. The restocking fee may be charged when you return a large order or when you have bought several similar items and return the ones you no longer want. The restocking fee is charged at 25% of the order, not including postage.

Please be aware this is not charged on every return, we will inform you if it shall be applicable when you e-mail us to inform us of your wish to return items.

 

All refunds are dependable on the safe return of the items. For this reason all items returned to us are sent at your own risk, you are responsible for ensuring the goods arrive with us safely and in the 14 day limit for refunds.

We advise that all returned items are sent via recorded delivery to ensure their safety and for your peace of mind.

 

Damaged Items

We are committed to ensuring that all of our products are sent securely and safely. In the highly unlikely event that an item arrives with you and has been damaged please contact us immediately, where possible within 24 hours.

When you receive your order please take the time to look over the packaging and ensure that it is not damaged and has not been tampered with in any way. If this is the case please inform the postman and request they make a note of the damage.

(The date at which you are said to have received the order is that which the order was delivered).

 

Order Cancellation

If for any reason you wish to cancel an order with us or have make a mistake while ordering please contact us at sales@hiddensolace.co.uk as soon as possible after you make your order. We will make every effort to assist you and work through any problem you have however can make no guarantees of being able to process the cancellation before goods are sent out to you. If your order has already been posted out when you notify us you will need to follow the returns and exchange procedure.

 

Copyright & Trademarks

Please be aware that the content of this website in its entirety including code, text, graphics and all other elements are protected by Copyright Law. You are not permitted, in any way, to use the graphics, code, text or any other element of this website unless written express permission is provided to you.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

 

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

 

Limited Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

 

Conflict of Terms & Inaccuracies

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

In the event of any mistakes we reserve the right to rectify these mistakes. If an incorrect price or offer has occurred we reserve the right to cancel any orders where a mistake has had an impact. If you have payment has been received, you shall be refunded in due course.

 

Termination

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.